MKTG 122 - Role of a Professional Service Advisor

Course Description
This course will build skills in all aspects of the professional service advisor role. Students will learn how the service advisor role complements the dealership through interactions with various departments, the associated traits and responsibilities that accompany the role, and the ways in which the dealer management system (DMS) operates. The course also provides insight into warranty repairs, the three Cs, vehicle maintenance, extended service contracts and active vehicle delivery.

0 credits

Additional Requisite Information:
Note: this course is not offered individually, and is available only as part of the Professional Service Advisor program.