MGMT 142 - Conflict Management

Course Description
Conflict is a normal and expected aspect of working together; it exists in human relationships at work as well as in other areas of our lives. Handled poorly, conflict can damage relationships, lower morale and impact productivity. Handled effectively, it can create opportunities for collaboration, effective resolution and healthy change through patience and communication.

This conflict management course will help you determine the best approach to workplace conflicts and challenging situations. You will learn to apply an interest-based conflict management approach. You will also be provided with tools that will assist you in managing conflict and challenges more effectively.

0 credits

Additional Requisite Information:

Course material included.
Distance Education Students:
- Required Textbook - There are no hardcopy textbooks required; all learning materials are found in your online course.
- Software Requirements:
  - Microsoft Word 2007 or higher.
  - One of:
    - Internet Explorer,
    - Firefox,
    - Google Chrome.
Important Note: For more information about online learning, contact distance.education@sait.ca.

Equivalent Course(s):

MGMT 217