|
|
|
PUBLISHED 2018-2019 Credit Catalog [ARCHIVED CATALOG]
|
INTP 354 - Service Management
Course Description
Service Management will explore the basic concepts, structures, and processes organizations execute to successfully manage business and IT. This course will review global best practices including ITIL® and look at how implementation of service management can contribute to quality customer service and support. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
3 credits
© 2015-2018, Southern Alberta Institute of Technology (SAIT). All Rights Reserved.
|
|
