MGMT 178 - Customer Relations

Course Description
As competition grows in our global marketplace, the only real defining difference between products and services is customer service. Your customers (or lost customers) base their buying decisions on the service they receive above and beyond the product or service that they are purchasing. This customer relations course takes you through the key steps in building a customer service plan that will become your competitive advantage. We will cover customer service delivery and dealing with challenging customer situations and you will develop a customer service strategy that recognizes guidelines for professional customer service standards.

0 Credits:

Equivalent Course(s):

MGMT 218

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Domestic Fee
415
International Fee
415
Registration Statement
To view course dates and times choose the Non-Credit 2019-2020 term.