SELL 002 - Professional Service Advisor

Course Description
The Professional Service Advisor course is designed to provide you with the skills to professionally interact with customers and technicians in the automotive and heavy equipment industry. You will learn how to manage daily transactions with service customers, build strong relations and develop high Customer Service Index (CSI) and repeat business through professional advising.

Action-based learning includes:

Managing work orders
Selling vehicle maintenance
Communicating with customers, technicians, parts staff and management
Service follow-up
Addressing customer concerns
Understanding gross profit and upsell

0 Credits:

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Domestic Fee
2950
International Fee
2950
Registration Statement
To view course dates and times choose the Non-Credit 2019-2020 term.