INTP 354 - Service Management

Course Description:
Service Management will explore the basic concepts, structures, and processes organizations execute to successfully manage business and IT. This course will review global best practices including ITIL® and look at how implementation of service management can contribute to quality customer service and support. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

3 Credits

Required Materials

Required resources will be specified by the instructor.