LODG 255 - Front Office Management

Course Description:
Front Office Management will prepare you to manage all operations of the front office, from reservations to check-in, billing and check out. Core skills you will gain in this course include using the OPERA operating system and applying key industry terms to understand ownership and management styles. You will also learn about the core features of a property management system, including hands-on operations, using manual and computer systems to complete the check-in process for individuals and groups, and using guest history and customer databases to highlight new marketing opportunities.

3 Credits

Prerequisite(s):

MKTG 200