Apr 21, 2024  
PUBLISHED 2021-2022 Credit Catalog 
PUBLISHED 2021-2022 Credit Catalog [ARCHIVED CATALOG]

FNCE 205 - Introduction to Fixed Operations

Course Description:
This course provides a comprehensive view of the Fixed Operations Department of a typical automotive dealership. It explores the best practices for optimizing the return on investment in the dealership and how the after-sales business contributes to overall dealership profitability. Particular emphasis will be placed on the impact of customer satisfaction, loyalty and repurchase intentions.

1.5 Credits

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