PUBLISHED 2021-2022 Credit Catalog[ARCHIVED CATALOG]
FNCE 205 - Introduction to Fixed Operations
Course Description: This course provides a comprehensive view of the Fixed Operations Department of a typical automotive dealership. It explores the best practices for optimizing the return on investment in the dealership and how the after-sales business contributes to overall dealership profitability. Particular emphasis will be placed on the impact of customer satisfaction, loyalty and repurchase intentions.
