MNGT 3020 - Conflict Management and Negotiation Skills

Course Description:
In this course, you will gain an understanding of different negotiation styles and conflict resolution in the workplace, and develop strategies and skills to deal with different situations. Topics include negotiation and its components; personality; conflict resolution; negotiation style and temperaments; communication; interest and goals in negotiation; perception and power in negotiation; principles of persuasion; negotiation process; and styles, techniques and strategies. The focus will be on the practical implications of this knowledge for the practitioner.

3 Credits

Prerequisite(s):

One of:
- MNGT 2250
- MGMT 2050
- MGMT 3030