Apr 17, 2024  
PUBLISHED 2023-2024 Credit Catalog 
    
PUBLISHED 2023-2024 Credit Catalog [ARCHIVED CATALOG]

FNCE 205 - Introduction to Fixed Operations


Course Description:
This course provides a comprehensive view of the Fixed Operations Department of a typical automotive dealership. It explores the best practices for optimizing the return on investment in the dealership and how the after-sales business contributes to overall dealership profitability. Particular emphasis will be placed on the impact of customer satisfaction, loyalty and repurchase intentions.

1.5 Credits