Oct 18, 2024  
PUBLISHED 2023-2024 Credit Catalog 
    
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PUBLISHED 2023-2024 Credit Catalog [ARCHIVED CATALOG]

CPSY 352 - IT Service Management

Course Description:
This course introduces the principles of business operations in the Information Technology (IT) field with emphasis on entrepreneurship, data-analytics, IT organizational structures, change processes, continuous improvement, and service management concepts. Students will also employ organizational effectiveness strategies within the context of a project team in a variety of business scenarios.

3 Credits