Apr 07, 2025  
PUBLISHED 2022-2023 Credit Catalog 
    
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PUBLISHED 2022-2023 Credit Catalog [ARCHIVED CATALOG]

INTP 354 - Service Management

Course Description:
Service Management will explore the basic concepts, structures, and processes organizations execute to successfully manage business and IT. This course will review global best practices including ITIL® and look at how implementation of service management can contribute to quality customer service and support. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

3 Credits





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