Apr 05, 2025  
PUBLISHED 2024-2025 Credit Catalog 
    
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PUBLISHED 2024-2025 Credit Catalog [ARCHIVED CATALOG]

CPSY 352 - IT Service Management

Description
This course introduces the fundamental principles of IT service management (ITSM), with a focus on implementing business processes and workflows, as well as using ITSM tools to manage service desk essentials such as incidents and requests. Students will also explore advance service desk topics including change management and problem management techniques in a variety of business scenarios.

3 Credits