CPSY 352 - IT Service Management

Description
This course introduces the fundamental principles of IT service management (ITSM), with a focus on implementing business processes and workflows, as well as using ITSM tools to manage service desk essentials such as incidents and requests. Students will also explore advance service desk topics including change management and problem management techniques in a variety of business scenarios.

3 Credits

Time Guidelines
The standard instructional time for this course is 60 hours.