Professional Service Advisor

Program Description

Develop the skills to professionally interact with customers and technicians in the automotive and heavy equipment industry. Learn how to manage daily transactions with service customers, build strong relations and develop high Customer Service Index (CSI) and repeat business through professional advising.

Action-based learning includes:

• Managing work orders
  
• Selling vehicle maintenance
• Communicating with customers, technicians, parts staff and management
• Service follow-up
• Addressing customer concerns
  
• Understanding gross profit and upsell
  

Program Overview

Your Career

Get into the industry and start your career in professional advising, or advance your career in your existing dealership as a Service Advisor.

Opportunities exist for Professional Service Advisors in:

• Automotive dealerships
• Heavy equipment dealerships
• Recreation Vehicle (RV) dealerships
• Motorcycle dealerships

Student Success

Students with higher secondary or post-secondary marks usually experience greater success in SAIT’s programs. To be successful in this program, you must be able to read, write and understand English at a
level exceeding basic conversational English.

Credentials

Upon successful completion of the program, you will receive a SAIT Certificate of Completion.

Program Outline

• MKTG 121 - Customer Satisfaction
• MKTG 122 - Role of a Professional Service Advisor
• SELL 100 - Appointments, Repair Orders and Selling