Hospitality and Tourism Management

Program Description

Developed with input from industry experts, the Hospitality and Tourism Management (HTM) program will give you hands-on, practical education, ensuring you have the real-world knowledge and skills to achieve success in the workforce.

During this program, you will develop a strong understanding of the hospitality industry. You will gain knowledge in guest experiences delivery, sales and marketing, and applied leadership, all complemented by a strong financial management foundation. Develop qualities that are in high demand for all hospitality jobs such as communication, problem-solving and interpersonal skills. The industry is fast-paced and requires you to be adaptable, enthusiastic and resilient. If you enjoy keeping busy and working within a team to achieve common goals, then this career is perfect for you.

The program allows you to choose an area of specialization in Hotel and Accommodations, Restaurant and Service Operations, Beverage Management, Travel and Tourism, Event Management, or Entrepreneurship and Innovation.  A career in hospitality provides many travel opportunities with jobs available all over the globe. When you graduate, your career options will be diverse. Consider an exciting career as a travel agent, event planner, food and beverage manager, hotelier, or start your very own business - the sky’s the limit!

As a Hospitality and Tourism Management graduate, you will have the opportunity to continue into the Bachelor of Hospitality and Tourism Management (BHTM) degree to further your education in the field.

Specializations

Program Overview

Progression

The progression requirement for students taking credit courses is a Term GPA and Total Institutional GPA of 2.0, with the exception of English Language Foundations and Academic Upgrading programs.

Admission Requirements

Completion of the following courses or equivalents:

• At least 50% in Math 30-1 or Math 30-2 or Pure Math 30, or at least 60% in Applied Math 30, AND,
• At least 50% in English Language Arts 30-1, or at least 60% in English Language Arts 30-2
• All applicants must demonstrate English Language Proficiency prior to admission, including students educated in Canada.

Program Outline

Students take a common core of 16 courses over the length of their program, and select 6 additional courses from one of the specialties: Hotels and Accommodation, Restaurant and Service Operations, Beverage Management, Event Management, Travel and Tourism, or Multi-Disciplinary in order to complete the program as part of their speicalization and applied learning.

Total Credits 63

Program Outcomes

Core Program Outcomes

1. Financial Applications - Apply financial and accounting principles to develop solutions to business problems relative to the hospitality and tourism industry, with an emphasis on day to day operational financial acumen.

2. Guest Experience - Exemplify a hospitality mindset with a focus on guest satisfaction and the ability to problem solve with the customer needs in mind.

3. Sales and Marketing - Apply sales and marketing theory and techniques in the hospitality and tourism industry.

4. Professional Capacity/Autonomy - Demonstrate self-awareness, social intelligence and emotional intelligence in establishing relationships. Observe and interpret social environments, adapting professional behaviour to the scenario and respectfully communicating with people of diverse backgrounds and points of view.

5. Leadership and Culture - Display ethical and responsible leadership skills to motivate, train and build effective teams, assuming a variety of roles to achieve common goals and foster a corporate culture that is socially, environmentally and financially sustainable.

6. Professional Communication - Communicate professionally and effectively in all business relationships, practicing ethical behaviours to develop relationships with partners, customers and peers.

7. Business Analysis - Apply economic principles, resource planning and data analysis to the hospitality and tourism industry, using appropriate, current and emerging technologies to improve productivity.

8. Strategy - Demonstrate strategic thinking when formulating business solutions.

9. Operations - Apply the interrelated principles of policy, planning and implementation to ensure operational success.

10. Health and Well-Being - Adopt effective strategies to balance demanding industry needs with personal values and priorities to support a healthy lifestyle.

11. Trends and Technology - Demonstrate knowledge of the current state and emerging trends and technology.

Hotels and Accommodation Specialization Program Outcomes

12. Hotel Operations - Demonstrate the ability to manage the interconnection and function of all departments.

13. Financial Application - Manage budget for business operations in a Hotel setting.

14. Space Management and Physical Design - Apply best practices in managing hotel spaces and facilities design.

Restaurant and Service Operations Specialization Program Outcomes

12. Restaurant Operations - Demonstrate the ability to manage both front-of-house and back-of-house operations.

13. Space Management and Physical Design - Apply best practices in managing restaurant spaces and facilities design.

14. Inventory and Costing - Demonstrate the ability to track and manage inventory and menu costing.

Beverage Management Specialization Program Outcomes

12. Beverage Program Operations - Design beverage program from concept to execution.

13. Inventory and Costing - Demonstrate the ability to track and manage beverage inventory and costing.

Event Management Specialization Program Outcomes

12. Event Operations - Produce events that meet client deliverables and performance measures.

13. Project Planning and Costing - Prepare and define project plan outlining scope, budget, communication and risk management.

Travel and Tourism Specialization Program Outcomes

12. Travel and Tourism Operations - Demonstrate the ability to navigate the interconnected Travel and Tourism ecosystem in order to create and deliver travel and tourism experiences.

13. Inventory and Costing - Demonstrate working knowledge of industry-specific systems to manage and cost inventory.

Entrepreneurship and Innovation Specialization Program Outcomes

12. Design Thinking and Innovation - Design and implement a viable client experience.

13. Analysis and Evaluation - Analyze plans for a client experience and evaluate success for implementation.

Multi-Disciplinary Specialization Program Outcomes

12. Financial Application - Manage operational budgets for day to day operations.

13. Operational - Apply best practices in guest experience delivery through operational application.

Graduate Outcomes (SGO)

A. Safety - Awareness of safety standards relevant to the workplace

• Safety awareness

B. Responsible Leadership - Personal, ethical and respectful behaviour within the workplace and global community

• Teamwork and multi-disciplinary collaboration
• Self-Initiative
• Ethical reasoning and action
• Global awareness
• Sustainability

C. Communication - The exchange of information in a professional and effective manner

• Language skills
• Interpersonal skills

D. Information Literacy - The strategies used to become informed from recognizing an information need, to accessing and evaluating information and using it effectively and ethically

• Problem solving and/or Critical thinking
• Quantitative literacy
• Technological literacy

E. Technical Knowledge, Skills and Abilities - Technical competence specific to the discipline or industry

• Specialized, technical skill set