Jun 25, 2024  
PUBLISHED 2023-2024 Credit Catalog 
PUBLISHED 2023-2024 Credit Catalog [ARCHIVED CATALOG]

Information Technology Services

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Program Description

Get hands-on, action-based training in information technology systems, support and management while you develop broad knowledge of IT, cloud services, information security and emerging technologies to drive business value.

Become an Information Technology professional and play a critical role in today’s tech-driven economy, helping end users work effectively with complex hardware, software and networks using various tools and applications. Taught by experienced instructors using an industry-supported curriculum and leveraging the most recent technology, you will develop the knowledge, skills and aptitude to support an organization’s IT infrastructure as well as strong business, service, and consulting skills.

Demand for a range of IT professionals will continue as the growth of the IT sector creates more opportunities. Position yourself for a rewarding career supporting critical business operations in the dynamic and ever-evolving tech-sector, and have a vital role in any organization.

Program Overview

Fast Facts

  • This program includes an optional work term between year one and year two. The work placement includes full-time paid employment with a member of industry
  • This program is geared towards hands-on learners with competence in critical thinking and problem solving. Though prior experience is not required, a passion for the IT sector is critical to academic and professional success

All courses must be completed within the program completion timeframe. Please be advised that for the purpose of student loans, full-time student status requires that learners are enrolled in a minimum of 60% of a full course load per semester.

Your Career

As IT operations play a significant role in almost all industry types, graduates may find employment in many professional sectors. Potential roles include but are not limited to:

  • Help desk/service desk technician
  • Deskside analyst
  • Junior network analyst
  • Monitoring operations centre analyst
  • Data entry specialist
  • Junior application support analyst
  • Inventory controls specialist
  • Security operations centre analyst
  • Network operations centre analyst
  • Installation technician
  • Audio/visual technician
  • Deployment technician
  • Junior database analyst
  • Junior cloud operations analyst
  • Junior systems administrator

Upon accumulating additional experience and certifications within professional settings, graduates may progress into more advanced roles within their organizations.

Student Success

Students who experience success in this program and profession:

  • Have higher secondary and/or post-secondary grades
  • Possess effective interpersonal and communication skills, including in technical writing
  • Are committed to the significant self-study required alongside the classroom learning
  • Are detail oriented and employ critical thinking in practice
  • Possess basic computer literacies, including the ability to use word processing and communication software (a working knowledge of Microsoft Office Suite is an asset)
  • Are team players with a service mindset, and able to remain calm in the face of pressure
  • Are self-motivated, embrace lifelong learning, and genuinely passionate about the IT sector


Upon successful completion of this program, graduates will be awarded a SAIT Information Technology Services diploma.


The progression requirement for students taking credit courses is a Term GPA and Total Institutional GPA of 2.0, with the exception of English Language Foundations and Academic Upgrading programs.

Admission Requirements

Completion of the following courses or their equivalents, including meeting the minimum grade requirements for each as indicated:

  • 50% in Math 30-1, or, 60% in Math 30-2
  • 55% in English Language Arts 30-1, or, 60% in English Language Arts 30-2

All applicants must demonstrate English Language Proficiency prior to admission, including students educated in Canada.

Program Outline

Total Credits 60.0

Program Outcomes

  1. Business Communication: Demonstrate the professional written, verbal and technical communication skills required to support an organization’s IT requirements
  2. Professional Acumen and Work Ethic: Demonstrate the professional skills required to support organization’s IT requirements
  3. Business Foundations: Explain business management processes and IT’s role in supporting an organization’s goals
  4. Client Experience: Exemplify a service mindset with a focus on client satisfaction and the ability to problem solve with customer needs in mind
  5. Network Technology: Demonstrate network administration, maintenance and troubleshooting skills required to support an organization
  6. Cloud Services: Identify cloud technologies and cloud solutions to meet business requirements
  7. Scripting: Create scripts to develop, integrate and automate business applications
  8. Operating Systems and Virtualization: Demonstrate the operating system basics necessary to construct and administer virtual and physical IT systems
  9. Security: Explain IT system security using a combination of hardware and software tools

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