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PUBLISHED 2024-2025 Credit Catalog
Information Technology Services
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Are you ready to embark on a journey into the heart of the tech-driven economy, where information technology plays a pivotal role in shaping the world?
Our Information Technology Services program offers you a comprehensive and action-based education that equips you with the skills, knowledge and expertise needed to excel in the dynamic field of IT services and support.
Our program provides you with hands-on training and a broad understanding of computers and information technology systems, support and management, ensuring you are well-prepared to meet the ever-growing demands of the tech sector. Our industry-supported curriculum is designed in collaboration with industry experts, ensuring you learn the most relevant and up-to-date skills.
In this program, you will:
- develop comprehensive IT knowledge based on your understanding of IT fundamentals, cloud services, information security, and emerging technologies
- develop the expertise to drive business value through your IT solutions
- roll up your sleeves and apply your knowledge in real-world scenarios working with hardware, software and networks using various tools and applications under the guidance of experienced instructors
- master network administration, maintenance and troubleshooting skills, enabling you to support an organization’s IT infrastructure effectively
- learn to identify cloud technologies and solutions to meet diverse business requirements
- explore automation and scripting skills by creating scripts to develop, integrate and automate business applications, streamline processes and enhance efficiency
- gain experience with operating systems by learning the basics necessary for constructing and administering both virtual and physical IT systems
- evaluate IT system security using hardware and software tools, ensuring the protection of critical data and systems
- develop business acumen by learning about business management processes and the crucial role IT plays in supporting an organization’s goals
- acquire a client-centric approach and a service mindset focused on client satisfaction
- gain the ability to effectively problem-solve with customer needs in mind, a skill highly valued in the computing and IT service industry.
You’ll be positioned for a rewarding career in the ever-evolving tech sector. Junior career opportunities include service desk technician, junior network analyst, security operations, and database analyst.
After some experience, you may progress to network or server administration, reporting analyst, technical lead or business or cybersecurity analyst.
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Traits, skills and aptitudes
Those working in information technology services are innovative, methodical, and directive. You need: - logical thinking to analyze complex problems and create and verify solutions
- patience and persistence when developing applications
- attention to detail to avoid errors that cost time and money
- the ability to interpret user needs
- speaking, listening, and writing skills
- interpersonal and teamwork skills.
To do well in this field, you should enjoy learning new computer languages and programming styles, solving problems creatively, and working with precision and structure. Practicum, co-op and work integrated learning opportunities
After completing your first year, you can gain practical experience through an optional work term, further enhancing your readiness for the workforce. In your second year, you’ll participate in a capstone project course to apply all your learning from the program to solve real-world IT challenges. Credential
Upon successful completion of this program, you’ll recieve a SAIT Information Technology Services diploma. Accepts international applicants - PGWP-eligible
This program accepts international applicants and meets the eligibility criteria for the Post-Graduation Work Permit program, as long as the student is registered in on-campus classes or completes more than 50% of the courses on campus (for blended options).
International students attending all classes online will NOT be eligible for a Post-Graduate Work Permit. International students are responsible for maintaining their eligibility throughout their studies.
Related careers
Our graduates may work in the following occupations. Some careers require additional experience and education.
Potential careers (NOC):
- Computer and information systems managers (20012)
- Data scientists (21211)
- Cybersecurity specialists (21220)
- Business systems specialists (21221)
- Information systems specialists (21222)
- Web designers (21233)
- Computer network and web technicians (22220)
- User support technicians (22221)
- Information systems testing technicians (22222)
- Database analysts and data administrators (21223)
Admission requirements - Applicants educated in Canada
Applicants must demonstrate English language proficiency and completion of the following courses or equivalents:
- at least 50% in Math 30-1, or 60% in Math 30-2 and,
- at least 55% in English Language Arts 30-1, or 60% in English Language Arts 30-2
SAIT accepts high school course equivalents for admission for applicants educated outside Alberta.
Program outline
The Information Technology Services diploma requires 60 credits (20 courses) to complete. The program spans two years, with two semesters each year. All courses must be completed within this timeframe. Suggested schedule of study
Co-op work term (optional)
Progression
You must attain a PGPA and/or a CGPA of 2.0 or better each semester and pass the prerequisite courses to progress through the program.
To qualify for graduation, you must pass all courses, attain a CGPA of 2.0 or better and complete course requirements within the prescribed timelines.
Review our grading and progression procedure >
Books and supplies
Books and supplies are approximately $1,000 per full-time year. This is a bring-your-own-device program with a power-user hardware and software requirement. See the specific requirements on our computers and laptops page. The required textbooks will be discussed within the first few weeks of classes. Program outcomes
- Business communication - demonstrate the professional written, verbal and technical communication skills required to support an organization’s IT requirements.
- Professional acumen and work ethic - demonstrate the professional skills required to support the organization’s IT requirements.
- Business foundations - explain business management processes and IT’s role in supporting an organization’s goals.
- Client experience - exemplify a service mindset with a focus on client satisfaction and the ability to problem solve with customer needs in mind.
- Network technology - demonstrate network administration, maintenance and troubleshooting skills required to support an organization.
- Cloud services - identify cloud technologies and cloud solutions to meet business requirements.
- Scripting - create scripts to develop, integrate and automate business applications.
- Operating systems and virtualization - demonstrate the operating system basics necessary to construct and administer virtual and physical IT systems.
- Security - explain IT system security using a combination of hardware and software tools.
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